Terms & Conditions

Company Details


The Moray Playhouse is a trading name of Cairnstar Limited, Company number SC223470



Terms of Sale


Please note booking only guarantees a seat, not a specific seat, when busy it could mean you might not get seats together, you may still have to queue to pick up your tickets


Internet sales close 60min before the advertised time.


Please make sure you are booking for the correct performance we are no longer able to refund or exchange tickets.



Timings


Please note the finishing time on the website is to the end of the credits please allow 5-10 minutes off that time for the finishing time of the movie.



Age Rectrictions


By purchasing tickets you confirm that you understand that any child under the age of 12 must be accompanied by someone at least 18 to a 12A certificate.


Anyone under the age of 12 must be accompanied by someone at least 18 to a U/PG certificate after 7pm


Any customer judged by our staff to be under age for the performance they are viewing will be asked for I.D and may be refused and no refund will be given.



Security


Primarily for the security of our customers, and also to reduce the risk of obstructions and trips, we request that customers refrain from taking backpacks and shopping into the cinema .



Third Party Event Conditions


Joanna's Nightclub / Downtown USA


Please note if you are buying tickets for events in Joanna's Nightclub/Downtown USA you get your tickets on the door on the night. Purchasing tickets confirms that you are happy with the booking fee that comes with buying these tickets.


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